Shipping policy



When should I expect to receive my package?

Packages being delivered in the United States will take about 5-10 business days to arrive.
International orders may take 15-40 business days to arrive.
For questions or concerns about the delivery of your package please contact our customer support directly at

Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of our teams during COVID-19. We’ll send an email with tracking information upon shipment. Thanks for your patience.

Is there a shipping cost?

First Class shipping within the US is about $3.00 USD - $6.00 USD

International orders will charge about $8.00 USD - $12.00 USD

( Exact shipping costs are calculated for you at checkout)

Why isn't the tracking link working once I receive an email confirmation on the order?

Tracking information will be available 24-48 hours after processing your order.

*Please note when tracking international orders use:




I still have not received my package, What do I do?

Feel free to contact Indigopetco 24/7 at ( with your order number, so that we can help you locate your order, and give you up-to-date shipping and tracking information.

The tracking states it has been "Delivered" but I have not received it yet. What do I do?

We want you and your pet to be able to enjoy your order! and if your package has been marked as “Delivered” and you haven’t yet received it, please feel free to contact our customer support team at (
You can contact the United States Postal Service (for domestic orders) directly for additional information, by using the USPS tracking number that was emailed to you.

Post Office does not have my package. What do I do?

If you or your local post office are having issues locating your package, please contact Indigopetco customer support at (