HELP/FAQ

SHIPPING

When should I expect to receive my package?

Packages being delivered in the United States will take about 5-10 business days to arrive.
International orders may take 15-40 business days to arrive.
For questions or concerns about the delivery of your package please contact our customer support directly at indigopetco@gmail.com

Please note that international orders are subject to customs and we are not responsible for any delays due to customs.

Please note that it may take longer than usual to fulfill your order as we work to ensure the health and safety of our teams during COVID-19. We’ll send an email with tracking information upon shipment. Thanks for your patience.

Is there a shipping cost?

( Exact shipping costs are calculated for you at checkout)

Why isn't the tracking link working once I receive an email confirmation on the order?

Tracking information will be available 24-48 hours after processing your order.

*Please note when tracking international orders use: https://parcelsapp.com/en

SHIPPING & HANDLING QUESTIONS

I still have not received my package, What do I do?

Feel free to contact Indigopetco 24/7 at (indigopetco@gmail.com) with your order number, so that we can help you locate your order, and give you up-to-date shipping and tracking information.

The tracking states it has been "Delivered" but I have not received it yet. What do I do?

We want you and your pet to be able to enjoy your order! and if your package has been marked as “Delivered” and you haven’t yet received it, please feel free to contact our customer support team at (Contact@indigopetco.com).
You can contact the United States Postal Service (for domestic orders) directly for additional information, by using the USPS tracking number that was emailed to you. We are not responsible for the redelivery of your order if you do not provide the correct address at checkout. We do not change shipping addresses after your order is placed.

Post Office does not have my package. What do I do?

If you or your local post office are having issues locating your package, please contact Indigopetco customer support at (Contact@indigopetco.com).

We are not responsible for shipping delays due to customs.

ORDERS & ADDRESSES

I have not received an email confirmation for my order?

Email confirmations will be sent out once we have printed the shipping label for the product and begin packaging. Please allow 24-72 hours to process orders for shipping.
If you do not receive your order confirmation after 72 hours, please contact our customer support team at Contact@indigopetco.com

Can I change my shipping address after placing an order?

No, We are not responsible for the redelivery of your order if you do not provide the correct address at checkout. We do not change shipping addresses after your order is placed.

Can I change the shipping address after USPS has processed and shipped out my order?

We are unable to change the shipping address once your order has been placed. Make sure to provide your correct address so that you can receive your order. We are not responsible for orders that are delivered to the wrong address provided by the customer.

Exchange Policy:

We do not accept returns nor make refunds. All sales are final. Orders may not be cancelled after they are placed. Please, do not send items back without contacting us first because we may only work on exchanges. It is the responsibility of the customer to provide the return shipping label. We do not offer an extended warranty on merchandise. No product is indestructible and we do not guarantee our products as so.

Exchanges may be made for any item except for those that are personalized or customized.

The customer is responsible of contacting us within 7 days of delivery regarding any issues with their orders such as the item being defective or broken. We may always replace the item free of charge in case it's received in a defective condition.

FOR ALL OTHER QUESTIONS

Feel free to contact us 24/7 at (Contact@indigopetco.com)