HELP/FAQ

🚚 Shipping – FAQs

Q: When will I receive my package?

  • U.S. Orders: Typically arrive within 2–5 business days

  • International Orders: May take 5–15 business days, depending on customs and location

If you have delivery questions, please contact our team at Contact@indigopetco.com

🔔 Note: International orders may experience customs delays. IndigoPetCo is not responsible for these delays.

Q: How much is shipping?

A: Shipping costs are automatically calculated at checkout based on your delivery address and order size.

Q: Why isn’t my tracking link working?

A: Tracking details may take 24–48 hours to update after your order is processed. Please allow some time after receiving your shipping confirmation.

🌎 For international orders, you can also track your package at:
👉 https://parcelsapp.com/en

✈️ Shipping & Handling Questions

I haven’t received my package — what should I do?

If your order seems delayed or hasn’t arrived within the expected timeframe, don’t worry — we’re here to help! Please contact IndigoPetCo customer support 24/7 at Contact@indigopetco.com with your order number so we can help you track your package and provide the most up-to-date shipping information.

My tracking says “Delivered,” but I haven’t received my package — what now?

We want to make sure you and your pet get your order as soon as possible. If your tracking information shows “Delivered” but the package hasn’t arrived:

  1. Check with neighbors or household members to see if it was accepted on your behalf

  2. Look around entrances, porches, mailrooms, or garages

  3. Contact USPS/FEDEX directly using your tracking number (provided via email)

  4. Email us at Contact@indigopetco.com so we can assist further

⚠️ Please note: IndigoPetCo is not responsible for packages delivered to incorrect addresses entered at checkout. Shipping addresses cannot be changed after an order is placed.

The post office can’t find my package — what should I do?

If the local post office is unable to locate your delivery, please reach out to us at Contact@indigopetco.com. We’ll do our best to assist and help resolve the issue with your shipping carrier.

Additional Notes on Shipping Delays

We are not responsible for shipping delays caused by customs or postal disruptions beyond our control. Thank you for your understanding and patience.


📦 Orders & Shipping Information

I haven’t received an email confirmation for my order — what should I do?

Order confirmation emails are sent once your shipping label is generated and packaging begins. Please allow 24–72 hours for your order to be processed.
If you do not receive a confirmation after 72 hours, contact our support team at Contact@indigopetco.com.

⏱ Note: Processing times may be slightly delayed due to health and safety protocols. You’ll receive a tracking email as soon as your order ships.

Q: Can I change my shipping address after placing an order?

A: Unfortunately, no. Once an order is placed, we cannot update shipping details. Please double-check your shipping information during checkout.
IndigoPetCo is not responsible for packages delivered to incorrect addresses provided at checkout.

Q: Can I update the shipping address after my order has shipped via USPS/FEDEX?

A: We are unable to reroute or change shipping addresses once an order has been processed or shipped.
Please make sure your delivery address is accurate when placing your order.

🔁 Exchange Policy

  • All sales are final. We do not offer returns, refunds, or cancellations after an order has been placed.

  • Exchanges are only allowed for non-personalized, non-customized items.

  • Customers must contact us within 7 days of delivery if an item arrives defective or damaged.

  • If your product arrives in defective condition, we may send a free replacement.

  • The customer is responsible for providing a return shipping label if an exchange is approved.

  • We do not offer extended warranties. No product is guaranteed to be indestructible.

❗ Do not return items without contacting us first — unapproved returns will not be processed.

📩 Contact Us

Have additional questions?
Reach out to us anytime at Contact@indigopetco.com — our team is here to help 24/7.